Introduction
This Cookie Policy explains how Terrapin, LLC ("Terrapin Lab," "we," "us," or "our") uses cookies and similar technologies when you visit our website at terrapinlab.com (the "Website") or use our mobile applications (the "Apps").
This policy should be read together with our Privacy Policy, which explains how we collect, use, and protect your personal information.
What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or other electronic device) when you visit a website or use an application. Cookies are widely used to make websites and apps work more efficiently and to provide information to the owners of the site or app.
Cookies can be "persistent" or "session" cookies:
- Persistent cookies remain on your device for a set period of time specified in the cookie
- Session cookies are temporary and are deleted when you close your browser or exit the app
How We Use Cookies
We use cookies and similar technologies for several purposes, including:
- Essential Operations: To enable core functionality of our Website and Apps
- Security: To protect your account and detect fraudulent activity
- Preferences: To remember your settings and preferences
- Analytics: To understand how you use our services and improve performance
- Performance: To monitor and improve the speed and reliability of our services
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the Website and Apps to function properly. They enable basic functions like page navigation, access to secure areas, and authentication. The Website and Apps cannot function properly without these cookies.
| Purpose | Type | Duration |
|---|---|---|
| Session Management | Session | Until browser/app closes |
| Security & Authentication | Persistent | 30 days |
| Load Balancing | Session | Until browser/app closes |
Performance & Analytics Cookies
These cookies help us understand how visitors interact with our Website and Apps by collecting and reporting information anonymously. This helps us improve the user experience and identify areas for enhancement.
| Purpose | Type | Duration |
|---|---|---|
| Usage Analytics | Persistent | 1 year |
| Performance Monitoring | Persistent | 1 year |
| Error Tracking | Persistent | 90 days |
Functional Cookies
These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
| Purpose | Type | Duration |
|---|---|---|
| Preferences Storage | Persistent | 1 year |
| Language Settings | Persistent | 1 year |
| Theme Selection | Persistent | 1 year |
Similar Technologies
Local Storage
Local storage is a web storage technology that allows us to store data locally within your browser or app. Unlike cookies, local storage data is not sent to the server with every request. We use local storage to:
- Cache application data for offline access
- Store user preferences and settings
- Improve application performance and load times
Mobile App Identifiers
Our mobile applications may use device identifiers and mobile advertising IDs to:
- Authenticate users and maintain sessions
- Collect analytics about app usage
- Deliver personalized content and features
- Detect and prevent fraud
Pixels and Beacons
We may use web beacons (also known as pixel tags) in our emails and on our Website. These are small graphic images that allow us to monitor interactions with our communications and understand user behavior.
Third-Party Cookies
We may allow selected third parties to place cookies on our Website and in our Apps to provide analytics, performance monitoring, and other services. These third parties are subject to their own privacy policies:
- Analytics Providers: Help us understand how users interact with our services
- Cloud Service Providers: Provide infrastructure and hosting services
- Error Tracking Services: Help us identify and fix technical issues
We do not control these third-party cookies. You should check the respective privacy policies of these third parties to understand how they use cookies.
Managing Cookies
Browser Settings
Most web browsers allow you to control cookies through their settings. You can set your browser to:
- Notify you when a cookie is being set
- Block all cookies
- Block third-party cookies only
- Clear cookies when you close your browser
Please note that if you block or delete cookies, some features of our Website and Apps may not function properly.
Mobile App Settings
For our mobile applications, you can manage certain preferences through:
- iOS: Settings → Privacy → Tracking (to manage ad tracking)
- Android: Settings → Google → Ads (to opt out of personalized ads)
- In-App Settings: Use our app settings to control data collection preferences
Opt-Out Options
You can opt out of certain types of tracking:
- Analytics: Use browser extensions or privacy settings to block analytics tracking
- Advertising: Visit industry opt-out pages like the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA)
Do Not Track Signals
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universal standard for how DNT signals should be interpreted. Our Website and Apps do not respond to DNT signals at this time, but we continue to monitor industry developments in this area.
Children's Privacy
Our Website and Apps are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 through cookies or other technologies. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.
International Users
If you are accessing our Website or Apps from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where we or our service providers operate. These countries may have different data protection laws than your country of residence.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
- Posting the updated policy on this page
- Updating the "Last Updated" date at the top of this policy
- Sending you an email notification (for significant changes)
- Displaying a notice in our Apps (for significant changes)
Your continued use of our Website and Apps after changes are posted constitutes your acceptance of the updated Cookie Policy.
More Information
For more information about how we collect, use, and protect your data, please review our:
Contact Us
If you have questions about this Cookie Policy or our use of cookies, please contact us:
Terrapin, LLC
Email: privacy@terrapinlab.com
Support: support@terrapinlab.com
Website: terrapinlab.com