We're committed to providing the best possible experience with our applications. Your feedback helps us identify issues, improve features, and build better products.
Please use the appropriate channel below based on the type of issue you're experiencing.
Choose Your Issue Type
What to Include in Your Report
To help us resolve your issue quickly, please include the following information:
- App Name: Which Terrapin Lab app are you using?
- Device Information: Device model (e.g., iPhone 14 Pro, Samsung Galaxy S23)
- OS Version: iOS or Android version number
- App Version: Found in app settings under "About"
- Description: Detailed description of the issue or suggestion
- Steps to Reproduce: For bugs, list the exact steps to recreate the problem
- Screenshots: If applicable, attach screenshots or screen recordings
- Expected vs. Actual: What you expected to happen vs. what actually happened
Response Time
We review all submissions and typically respond within:
- Critical Bugs: Within 24 hours
- Standard Bugs: Within 2-3 business days
- Feature Requests: We review monthly; implementation depends on priority and resources
- General Feedback: We read all feedback; responses vary based on volume
In-App Reporting
Report from Within the App
You can also report issues directly from within each application:
- Open the app and navigate to Settings
- Select "Help & Support"
- Choose "Report an Issue" or "Send Feedback"
- Fill out the form and submit
Contact Support
For urgent issues or if you need immediate assistance, contact our support team directly: